Jero is committed to providing quality products, and high quality customer service. We work hard to develop and manufacture products that can withstand the use and abuse of commercial environments. At Jero we source our steel from European manufacturers (mostly German), and require documentation of the authenticity of the steel, so we know our customers are getting products made of high-carbon stainless steel. Our handle polymers are sourced from "name-brand" manufacturers and materials, such as Santoprene polymers. At Jero our modern production facility ensures the products are produced to the highest level of consistency. Our quality assurance team performs a high number of daily quality checks to ensure our production standards remain high. Going, one step further, our US warehouse performs two more quality control checks to verify the sharpness of our knives, and the functionality of our shears. We back our products with a LIFETIME GUARANTEE against defects in workmanship and materials, under normal and intended uses. Contact us if you need more information.